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Posted on 12/14/17

Position: Part-Time Teller
Location: First National Bank – Valley Junction, West Des Moines
Description: Major Function:

Provide outstanding customer service by processing a variety of transactions, by answering customer questions, and by cross-selling products and services.

Essential Duties:

·       Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently as possible.

·       Promote bank products and services by identifying and communicating opportunities to customers.

·       Handle and resolve customer concerns to ensure the highest possible customer satisfaction.

·       Balance daily work within given time frame and properly follow operation policies and procedures.

·       Maintain a good working knowledge of other departments in the bank.

·       Assist other employees/departments/branches to promote teamwork and good communication.

·       Promote a positive bank image in the community.

·       Other duties as assigned.

Reporting to this position: No direct reports.

Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds.   The employee will frequently use and talk on the telephone and use a computer and other office equipment.
  • Work environment: While performing the duties of this job, the employee is constantly located inside an office building.
Requirements: Requirements:

Education & Experience

·       Previous cash handling, customer service, and/or sales experience preferred.

Knowledge, Skills & Abilities

·       Basic computer literacy with knowledge of Microsoft Office (Word, Excel, Outlook).

·       Demonstrated accuracy and attention to detail in previous work history.

·       Excellent verbal and written communication skills.

·       Work under pressure and perform several tasks simultaneously.

·       Ability to work independently.

·       Basic mathematical skills.

·       Excellent customer service skills.

·       Excellent organization and time management skills.

Additional Information: Hours: Regular work hours will be Monday – Friday 11 AM to 5 PM

This position will work every other Saturday from 8:30 AM to 12:15 PM

Location Description: First National Bank

301 5th Street

West Des Moines, IA 50265

 

 

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